CMD SW/HW purchases/repairs Questionnaire

[brain]

Reposting:

I apologize for bringing up a potentially sore subject, but I was hoping I could ask a favor of the community:

1) Please reply to the email address cbmhardware@gmail.com directly. Another CMD/Click Here bashing thread is not the intention.

2) Any and all information is voluntary. Although I do not intend to do so, please don't send me anything you would not want published or otherwise distributed.

3) If you have items in for repair with Click Here Software (that have not been returned), I'd appreciate knowing:
Brief description of item or items (I don't need to know number of partitions on your HD or what it was used for. CMD-HD-40 will suffice)
Brief description of repair.
When were the items sent away (month and year is fine)
Dates of calls/emails/letters sent, if any. One sentence summary of intent would be nice, but not required. (You may forward emails if you wish, but do so at your own discretion)
Dates of any responses, and a one sentence summary of response would be nice
Were you charged for the repair? Approximate amount?

4) Did you order and pay for HW or SW, it/they have not been delivered, and the funds have not been refunded? If so, I'd appreciate knowing:
Brief description of item or items
Dates of calls/emails/letters sent, if any. One sentence summary of intent would be nice, but not required. (You may forward emails if you wish, but do so at your own discretion)
Dates of any responses, and a one sentence summary of response would be nice
Approximate total of purchase

5) Have you recently (last 6 months) received a repaired item or a SW/HW purchase?
Item
When ordered/sent
When received

6) If you are not in those categories, I'd appreciate reposting in relevant forums with this reply address: cbmhardware@gmail.com

7) If you don't have much time, I'd appreciate what you can send ASAP in lieu of a complete accounting.

I know there are other categories of folks (bought and transaction cancelled, delayed delivery, etc.), but I'm only interested in folks who are in the above two categories.

I'd appreciate if folks could keep the conspiracy theories and nefarious thoughts down to a simmer. I'm mainly interested in the gravity of the situation and the duration. If the information has already been compiled, please feel free to point me in the right direction.